Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of monrocasinoplay.cloud (the “Website”) and services provided by Monro Casino (“we”, “us”, “our”) in Deutschland. By using the Website or Services, you agree to these Terms.

If you do not accept these Terms, you must stop using the Website.

Acceptance of Terms and additional rules

By accessing the Website, registering an account (if available), depositing funds (if applicable), or using any Services, you agree to comply with these Terms and any additional feature-specific rules displayed on the Website (for example, game rules, bonus terms, and payment instructions).

Eligibility and minimum age

The Services are intended for adults aged 18+. By using the Services, you confirm you are at least 18 years old and have legal capacity to enter into these Terms in Deutschland.

We may restrict or refuse access if eligibility cannot be reasonably confirmed or if use may be unlawful for the user.

Account registration and security

If account registration is available, you agree to:

  • Provide accurate and current information
  • Keep login credentials confidential
  • Take reasonable steps to secure your device and account
  • Notify support promptly if you suspect unauthorised access

You are responsible for account activity except where unauthorised use results from our failure to apply reasonable safeguards.

User obligations and prohibited conduct

Age Restriction

You must not use the Services if you are under 18.

No Bypassing Security

Do not attempt to bypass security or disrupt Website availability.

No Automation

Do not use bots, scripts, or automation to manipulate gameplay.

No Exploitation

Do not exploit errors, bugs, or promotions to undermine fair operation.

No Fraud

Do not engage in fraudulent payments or chargeback abuse.

No Harassment

Do not harass, threaten, impersonate, or deceive others.

No Malware

Do not upload malware or compromise platform security.

We may investigate suspected breaches and apply restrictions where needed to protect the Website and users.

Payments, withdrawals, and fees (if applicable)

If the Services support payments:

  • Transactions may be subject to verification and security checks
  • Limits, processing times, and method restrictions may apply
  • Fees may apply and will be disclosed where relevant
  • You are responsible for third-party charges from banks or payment providers

Payment processing may be provided by third parties and may be subject to separate terms.

Service availability, changes, and corrections

We may modify, suspend, or discontinue parts of the Website to maintain security, manage risk, or improve performance. The Website may occasionally be unavailable due to maintenance or technical issues.

If technical errors occur (including display, settlement, or transaction errors), we may take reasonable steps to investigate and correct affected outcomes in a proportionate way to maintain platform integrity.

Responsible gambling

Gambling involves risk of financial loss. You agree to treat gambling as entertainment and to use available protection tools (limits, time-outs, self-exclusion, account closure) if needed.

Intellectual property

All content and technology on the Website (including software, text, designs, graphics, and logos) is owned by or licensed to Monro Casino and protected by intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works except as permitted by law or with our written consent.

Third-party links and services

The Website may include third-party links or integrations. We do not control third-party services and are not responsible for their content, availability, or practices. Your use of third-party services is at your own risk and may be governed by separate terms.

Disclaimers

We aim to operate the Website with reasonable care. However:

  • The Services are provided on an “as available” basis
  • Interruptions, delays, and errors can occur
  • We do not guarantee uninterrupted access or error-free operation
  • Gambling outcomes are uncertain and no winnings are guaranteed.

Limitation of liability

To the extent permitted by applicable law in Deutschland:

  • We are not liable for indirect or consequential losses (including loss of profits, revenue, or opportunity)
  • We are responsible only for losses that are reasonably foreseeable and directly caused by a failure to exercise reasonable care
  • Nothing in these Terms limits rights that cannot be excluded under mandatory consumer protections

Suspension, termination, and account closure

We may suspend, restrict, or terminate access if:

  • You breach these Terms
  • Fraud, abuse, or security threats are suspected
  • Restrictions are necessary to protect the Website, users, or operations
  • We are required to do so by law

You may request account closure by contacting support. Limited information may be retained for security, dispute handling, and recordkeeping.

Complaints and dispute handling

If you have a complaint, contact support with relevant details. We may request additional information to investigate. We aim to respond within a reasonable timeframe and may propose practical steps to resolve disputes.

Governing law and jurisdiction

These Terms are governed by the laws applicable in Deutschland. Disputes relating to the Website or Services will be handled in the relevant courts in Deutschland, unless mandatory laws require otherwise.

Contact details

  • Email: [email protected]
  • Phone: +49 40 8221 5097
  • Address: Große Bleichen 21, 20354 Hamburg, Deutschland