Responsible Gambling Policy

Monro Casino provides online gambling-style entertainment through monrocasinoplay.cloud. This Responsible Gambling Policy explains safer gambling principles, the tools that can help you stay in control, and steps to take if gambling begins to cause harm in Deutschland.

Gambling should be treated as entertainment and involves the risk of financial loss. If gambling becomes stressful or difficult to manage, using protection tools and seeking professional support can help.

Safer gambling principles

Set a Budget

Set a budget you can afford and stop when you reach it.

Set a Time Limit

Set a time limit and take regular breaks to stay in control.

Avoid Chasing Losses

Never try to win back money you have lost.

Gamble with a Clear Mind

Avoid gambling when distressed, tired, or impaired.

Keep it Separate

Keep gambling funds separate from essential expenses.

Review Your Activity

Stay aware of your time and spending by reviewing your activity.

Tools and controls

Depending on feature availability and account status, you can request the following tools to help you manage your play.

Deposit limits

Cap how much you can deposit over a chosen period (daily/weekly/monthly).

Loss limits

Restrict losses over a defined timeframe to help you stay within your boundaries.

Session/time limits

Limit time spent on the Website or provide reminders to take breaks.

Time-outs (cooling-off)

Temporarily restrict access for a defined period so you can step away.

Self-exclusion

For users who want a longer break, access to gambling features will be blocked.

Account closure

You can request permanent account closure at any time.

How to request limits or exclusion

To request deposit/loss/time limits, a time-out, self-exclusion, or account closure, please contact us. To protect your account, we may ask you to verify ownership before applying restrictions.

Warning signs of problem gambling

If you recognise these signs, consider using limits, time-outs, self-exclusion, and speaking with a qualified professional.

  • Spending more money or time than planned
  • Borrowing money or using credit to gamble
  • Hiding gambling or feeling guilt/shame
  • Irritability or anxiety when not gambling
  • Gambling affecting relationships, work, sleep, or responsibilities
  • Repeated attempts to win back losses quickly

If gambling is causing distress or financial harm, consider seeking confidential support from a licensed counsellor, healthcare provider, or other qualified professional in Deutschland. Professional support can help you plan next steps and reduce harm.

If you share a device or internet connection, adults are responsible for preventing minors from accessing the Website. We recommend you:

  • Use a device passcode and separate user profiles
  • Do not save passwords in browsers
  • Log out after each session
  • Keep payment methods private
  • Consider device-level parental controls

Operational Approach: We may use reasonable operational measures to identify patterns that could indicate elevated risk (for example, frequent deposits or extended sessions). These patterns are not a diagnosis. Where appropriate, we may provide reminders about available tools and safer play information.

Updates to this Policy: We may update this policy to reflect changes to tools, platform design, or operational practices. The latest version applies once posted on monrocasinoplay.cloud.

Email: [email protected]

Phone: +49 40 8221 5097

Address: Große Bleichen 21, 20354 Hamburg, Deutschland